Refunds and Returns Policy

This policy explains how to request a return or refund for an order from Discovery Hardware. Nothing in this policy limits rights available under South African consumer-protection law.

Change-of-mind returns

For a change-of-mind request, contact us within 30 days of delivery. Items should be unused, unopened where applicable, in their original packaging and accompanied by proof of purchase. We will confirm whether the item qualifies and provide return instructions before it is sent back.

Faulty, damaged or incorrect items

If an item arrives damaged, is faulty, unsafe or differs from what you ordered, contact us as soon as possible with your order number and clear photos where relevant. We will assess the issue and explain the available next steps in line with applicable consumer law.

Automotive paints and special-handling products

Some paints, liquids and workshop materials require careful transport. Please contact us before returning these products so we can provide safe handling and return instructions. Do not send items to a manufacturer or to our premises without first receiving instructions.

Refund processing

Once an approved return has been received and assessed, we will confirm the outcome and arrange any applicable refund to the original payment method where possible. Processing time can depend on the payment provider and bank.

Return shipping

Contact us before arranging return delivery. We will confirm the return address and explain any shipping arrangements based on the reason for the return and the rights that apply.

Contact us

For help with a return, email sales@discoveryhardware.co.za or visit our Contact Discovery Hardware page.